FAQs

About Classes

  • Do I need to bring anything to the class?

    • You do not need to bring any equipment or ingredients with you as this will be provided by us and is included in the cost. You will however need to bring 3 sizeable (minimum 1L) food storage containers to take your food home in – let’s be environmentally friendly together! 


  • Can I bring my own ingredients?

    • All courses include ingredients, so you don’t need to worry about it. In case you have any special dietary requirements such as Halal, please call us to discuss. We will let you know the amount of ingredients needed and you can prepare your own meat. Please keep the receipt for reimbursement. 


  • I don’t have much cooking experience. Is the class suitable for me?

    • Of course! All of our classes are designed for everyone of all skill levels. Our chefs will make sure you enjoy the class! 


  • I would like to bring a child to a class. What is the age requirement?

    • We do encourage children to develop their knowledge and abilities in cooking but we also concerned for their health and safety. For Parent & Child classes, the child must be aged 6 or above and be accompanied by an adult. For other classes, it will be case by case as it depends on the level of skills and difficulty of the recipes. All children under 16 years old must be accompanied by an adult. Please call us or email us if you have any questions. 

    About Bookings

  • I cannot come because of illness / train strike etc. Can I cancel the class and get a refund?

    • In the unfortunate event that you need to cancel your place on a class, you may do so  by email or by calling no later than 21 days prior to the class date without charge.  However, if you cancel less than 21 days prior to the class date, you will not be eligible for a refund. You may, of course, swap the name on your booking so someone else can attend in your place.


  • Can I reschedule the class?

    • You can reschedule the class if you inform us no later than 21 days prior to the class date without charge.  However, if you cancel less than 21 days prior to the class date, you will not be eligible for a refund. You may, of course, swap the name on your booking so someone else can attend in your place.


  • I am not good using internet, can I book the class through phone call?

    • Sure! You can call us on 0113 323 7700 during office hours. We are happy to book the class for you over the phone. 


  • I would like to book the class this weekend but I cannot make the booking online. Can I still book the class?

    • To allow sufficient time for us to prepare food ingredients, we normally accept bookings up to 5 days before the class. However, if you want to attend a class which will take place in 3-4 days time, you may call us to check the availability and we will try our best to assist you.

    About Vouchers

  • I received a gift voucher. How can I redeem it?

    • You can go to our class list and find the class you want to book. Please fill in the information required and you will be directed to the payment page in the check-out process. You can simply enter the gift voucher number into the box and the system will credit your basket with the voucher. Feel free to contact us if you have any questions.


  • I would like to buy a gift voucher for my friend. What is the validity of gift voucher? Can I personalise the voucher? 

    • The validity of a gift voucher is 12 months. We are happy to send a personalised email with the electronic gift voucher to your friend. Please contact us and let us know the recipient’s email address and we will send out the email accordingly.

     

    About facilities 

  • Do you have any facilities for wheelchair users?

    • Yes. We have one cooking station which can be lowered for wheelchair users. Our handwash basin is also adapted. In addition, there are disabled toilets in The Old Fire Station. Please feel free to let us know in advance, if you have any special requests.


  • Do you have parking space?

    • Leeds Cookery School is in The Old Fire Station building in Gipton, Leeds. It offers plenty of on-site free parking including three electric vehicle charging points powered by renewable energy. Once parked please proceed to the main entrance and if reception is closed press the buzzer named Zest/Leeds Cookery School. Once in the building the cookery school is on your right and fully signed